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Shipping, Security and Returns

     Shipping    &   Times      

        We will normally ship your items within 48 hours excepting Sundays and some        
 holidays or when we are occasionally overwhelmed with many orders beyond our normal capacity 

Please ask for deadlines with your order  and enter any time deadlines in the checkout
 special instructions box so it will travel with your order? 
   VIP Direct Email Connection for a Message or  Call Back by Clicking this Bar   

Our primary Shippers are FedEx and we use their weight to cost calculators within the shopping cart at the time of checkout.  This is your entire cost of shipping !

Hawaii will show both FedEx and US Postal rates together.  Puerto Rico and The US Virgin Islands are also calculated  with US postal rates. To see the VI & PR  destinations as postal rates you must select them as a country in the country drop down menu at checkout!

For the UK and Australia and others you will be asked to enter a state. You may enter any state choice you want as we know where your countries are or go to the top of that list and enter NA for not applicable.

Shipping Info & Tools

 Taxes apply only to orders shipped to addresses within Florida

Any breakage or loss claims must be made first to FedEx by you and then please notify us. We are ultimately responsible for breakage but FedEx must be notified first at 800 742 5877 


Breakage claims must be made first to FedEx by you and then please notify us
 We are ultimately responsible for breakage but FedEx must be notified first at    8004633339

Shipping Tools 

Time calculations >      Tracking Tool >  
For time calculations use our zip code of 33811 and our city of Lakeland Florida
Thank you for your continued enthusiasm for our products,  Donna Roche

   Return Policy ..............>>   

   If for any reason you are not satisfied with your purchase we will after inspection of returned
item refund the entire purchase cost or make any exchanges as indicated in your return info letter.

Please be as timely as possible in returning anything you wish to return !

 

Breakage

FedEx must be notified first at    8004633339

 

  Privacy Policy

    Online Information Gathering

For Dolls-Miniatures.com's  internal use and customer communication only, email addresses are collected from those who communicate with us and
purchase products via this website, or request our newsletter  update. 

Registering for a purchase
The information you provide upon registering to purchase includes general facts necessary for us to complete your order your name, mailing address, shipping addresses, e-mail address, and credit card number. Your credit card number is privileged information and will at no time be shared with a third party. Your online account information is stored and maintained in a secure location separate from this Web site. In fact we never actually receive your card numbers here. Only
Verisign receives them.

Security

Is it safe to use my credit cards online ?

Here's why you won't have to worry about theft in the first place.
Protecting your order information is our top priority, so we use Secure Sockets Layer (SSL) technology. SSL encrypts ALL personal information provided during the order process (including credit card number, name and address) so that it
cannot be read as the information travels over the Internet.

How do you know when the secure connection is working?
To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https.
"
The Geo Trust certificate at the left top also signifies that www.conchking.com is identified by Geo Trust Inc., as a legitimate site. All information sent to this site in an SSL session is encrypted for your protection.

 Follow up measures
Once your order is transmitted to Conchking.com, your encrypted information is automatically transferred via a secure connection to a secure server that is not accessible to anyone online. Your order is then processed internally; no one but Verisign  will have access to your information.  In fact we never actually receive your card numbers here.

 Only Verisgn receives them.
 

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